Privacy Policy

1. Who we are and what this policy covers

Express Fence & Deck Contracting LLC (“we,” “us,” or “our”) is a local contracting business based in Vancouver, Washington. This Privacy Policy explains how we handle information collected through our website and inquiries about our fence, deck, deck railing, painting, and tile services.

This policy covers our website and the related inquiry process. If you engage us for a project, additional information may be needed for an estimate, written agreement, scheduling, or project records. Separate notices or agreements may apply to those activities.

2. Information you provide

When you submit a project request, we collect the information you enter:

• Your name and email address.
• Your phone number, if you choose to provide it.
• The project ZIP code and service you are interested in.
• Your project description and any other information you include in your message.
• Your confirmation that we may contact you about the request.

When you contact us directly, we may also receive the information you choose to share during that conversation. Please provide only information relevant to the inquiry. Do not submit payment card numbers, government identification numbers, passwords, medical information, or other sensitive personal information through the website form.

3. Website and security information

Our website server and hosting providers may receive technical information when your browser connects, such as an IP address, browser information, requested pages, referral information, and request times. Hosting providers may maintain access, diagnostic, and security logs under their own retention practices.

The project form uses temporary request-rate information associated with the incoming connection to help prevent spam and repeated submissions. This information is used for website security rather than advertising or visitor profiling.

4. How we use your information

We use inquiry information to respond to your questions, discuss the suitability and scope of a project, prepare for an estimate, arrange follow-up, and maintain records of our communications. We may also use information to troubleshoot delivery problems, prevent misuse, address disputes, and meet applicable legal obligations.

Submitting a request allows us to contact you about that request using the contact details you provide. The website form does not enroll you in a promotional mailing list or authorize automated marketing calls or text messages. You may ask us to stop further inquiry follow-up using the contact methods below.

5. Who receives information

Information may be accessed by the people handling your inquiry for our business and by providers supporting website hosting and communication. We share information relevant to those purposes. We do not sell personal information collected through this website or share it with third parties for their own advertising campaigns.

We may disclose information when required by law or a valid legal process, or when reasonably necessary to investigate misuse, protect safety, or establish, exercise, or defend legal rights. If our business is reorganized or transferred, relevant records may be transferred with it, subject to applicable law and the privacy commitments governing those records.

6. Delivery of project requests through Telegram

The website form is designed to deliver your request to our business through Telegram. When delivery is enabled and a request is sent, the message contains the form details described above, including your contact information and project description. The recipient chat is used by our business to receive and respond to inquiries; your request is not posted as a public website review.

Telegram processes and stores information under its own Privacy Policy. Messages may be retained in the business chat and related follow-up records. Third-party providers may process information outside your state or country. You do not need a Telegram account to use our website form.

If you prefer to discuss your inquiry without submitting it through the form, call us using the number below. Please avoid including sensitive information in a project message.

7. Cookies, fonts, and external websites

This website uses Google Analytics to help us understand visits and improve the website. Google Analytics uses cookies and receives information such as pages visited, referral sources, browser and device information, and interactions with the website. Google processes this information under its Privacy Policy at https://policies.google.com/privacy. You can limit cookies in your browser or use the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout. Standard browser caching may also store website files to help pages load.

The website loads fonts from Google Fonts. Your browser connects to Google to retrieve the font files, which may disclose technical request information, including your IP address. Google’s processing is described in its Privacy Policy.

Links to Google business listings, manufacturer resources, and other external websites take you to services with their own privacy practices. This policy does not control what those services collect when you visit them. Our current website does not use information for cross-site targeted advertising.

8. How long information is kept

Inquiry and communication records may be kept for as long as reasonably needed to handle your request, manage related business records, resolve concerns, and comply with applicable recordkeeping obligations. Records associated with an agreed project may need to be kept longer than an unanswered or inactive inquiry.

There is no single retention period for every type of record. Retention also depends on the systems holding the information, including communication providers and backups. A deletion request may be subject to legal obligations and other legitimate recordkeeping needs.

9. Information security

The website includes measures to restrict misuse of the project form and to keep communication credentials on the server. These measures help protect inquiry delivery, but no website, storage system, or electronic communication can be guaranteed completely secure.

Use the form for general project information. If a later stage of your project requires sensitive records, ask us for an appropriate way to provide them.

10. Your choices and privacy requests

You can choose not to submit a form, omit the optional phone number, or contact us by phone instead. You can ask us to stop further inquiry follow-up, correct inaccurate information, provide information about records we hold concerning your inquiry, or delete information that is no longer needed.

Contact us using the details below and explain your request. To locate the right record, provide the name or email used for your inquiry and an approximate submission date. We may need reasonable verification before disclosing or changing information. Do not send identification documents through the project form unless a suitable verification method has first been arranged.

We will consider and respond to requests in accordance with applicable law. Some information may need to be retained for legal, contractual, security, or recordkeeping purposes. Nothing in this policy limits privacy rights you may have under applicable law.

11. Children’s information

Our website and project inquiry services are intended for adults arranging home improvement work. We do not knowingly solicit personal information from children under 13. If you believe a child has provided personal information through this website, contact us so the matter can be reviewed and addressed.

12. Updates to this policy

We may update this policy when our website, service providers, or information practices change. The updated policy will be posted here with a revised effective date. Where required, we will provide additional notice or obtain consent for a material change in how previously collected information is used.

Contact us

For privacy questions or requests, contact:

When using the form, begin your message with “Privacy request” so we can identify the purpose of your inquiry. You can also call us directly.